A: Stone Corp. Hi, Mary speaking. 隱四通公司, 您好，我是Mary。
B: Hello, I’d like to speak to Mr. Hunter, please. 你好，我想找Hunter先生。
A: May I ask who is calling, please? 請(qǐng)問(wèn)您是哪位?
B: My name is Herbert Wood of IBM Computer Company. 我是IBM電腦公司的Herbert Wood.
A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line. 謝謝，Wood先生，請(qǐng)稍等。(打內(nèi)線電話)Hunter先生，IBM電腦公司的Wood先生找您。
C: Can you find out what he wants? 你可以問(wèn)他有什么事嗎?
A: Yes, Mr. Hunter. (to caller) Im sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about. 好的，Hunter先生。(對(duì)來(lái)電者說(shuō))對(duì)不起Wood先生，讓您久等了。Hunter先生現(xiàn)在非常忙，他想知道你有什么事對(duì)他說(shuō)。
B: Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not? 是的，我想買(mǎi)一些計(jì)算機(jī)軟件，另外再談一談開(kāi)發(fā)一些其它的軟件。我不知道他是否有興趣。
A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software. 我明白了，非常感謝，Wood先生。請(qǐng)你等一下好嗎?(打內(nèi)線電話)Hunter先生，Wood先生想買(mǎi)一些計(jì)算機(jī)軟件。
C: I see. Put him on line two. 好的，請(qǐng)轉(zhuǎn)到2號(hào)線。
A: Yes, Mr. Hunter. (To caller) Mr. Wood, I’m very sorry to have kept you waiting. I’ll put you through to Mr. Hunter.
好的，Hunter先生。(對(duì)來(lái)電者)Wood先生，不好意思讓你久等了，我把你的電話接給Hunter先生。
A: Good afternoon, Sales Department. May I help you? 下午好，銷(xiāo)售部，我能幫你什么忙嗎?
B: Could I speak to Mr. Bush, please? 可以和Bush先生說(shuō)話嗎?
A: I’ll see if he is available. Who shall I say is calling, please? 我要看一看他是否在。請(qǐng)問(wèn)我得告訴他誰(shuí)打來(lái)的?
B: John Smith.
A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I’m afraid. Can I help you?
請(qǐng)別掛機(jī)，Bush先生正在和總經(jīng)理開(kāi)會(huì)，我可以幫你忙嗎?
B: Well, I want to discuss with him the new contract we signed last week. 好的，我想跟他討論一下我們上星期簽訂的合同。
A: I don’t think the meeting will go on much longer. Shall I ask him to call you when he is free? 我想會(huì)議不會(huì)開(kāi)得太久，我讓他有空給你打電話，好嗎?
B: Yes, that would be easiest. 是的，那樣最好了。
A: And the number? 電話號(hào)碼呢?
B: xxx_xxxxxxx
A: OK. You’ll be hearing from Mr. Bush later in the morning then, Mr. Smith.
好的，Smith先生，早上晚些時(shí)候，你會(huì)收到Bush先生的電話。
B: Thank you for your help. Good-bye. 謝謝你的幫助，再見(jiàn)。
A: You are welcome. Good-bye. 別客氣，再見(jiàn)。
A: Madison Industries. This is Cathy Winer speaking. Can I help you? Madison工業(yè)，我是Cathy Winer, 我能幫您嗎?
B: Good afternoon. Could you connect this call with Mr. Black, please? 下午好，麻煩你接到Black先生，好嗎?
A: May I know who’s calling? 請(qǐng)問(wèn)您是哪位?
B: This is Mary Fox of A.B.C. Computer Co…I’m calling on behalf of Mr. Tom Backer, the general manager of our company. 這里是A.B.C電腦公司的Mary Fox. 我是替我們公司總經(jīng)理Tom Backer先生打電話。
A: I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?
對(duì)不起，F(xiàn)ox小姐。Black先生正在開(kāi)會(huì)，請(qǐng)告訴我你的電話號(hào)碼，我會(huì)讓他給你打電話的，好嗎?
B: I’m afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.
我想Baker先生想現(xiàn)在和Black先生說(shuō)話，他有緊急事情與Black先生商量，不能拖延。
A: OK. Then, would you please hold the line? (one minute later) 好的，請(qǐng)你別掛機(jī)。(一分鐘后)
Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead. Fox小姐，電話接通了，Black先生可以和你通話了，請(qǐng)吧。
B: Thank you for your kind assistance, Ms. Winer 非常感謝你的善意幫助，Winer小姐。
A: You are welcome. 別客氣。
A: Good morning. NTT Co… 早上好，NTT公司。
B: Hello. May I speak to Mr. Ira Black, head of the Export Section, please? 你好，可以和出口部負(fù)責(zé)人Ira Black先生通話嗎?
A: I’m sorry. Mr. Black has just gone out. May I ask who’s calling? 對(duì)不起，Black先生剛出去�？梢詥�(wèn)一下您是哪位嗎?
B: This is John Carter from Ace Consultant. Would you please tell me when I could get a hold of him?
我是Ace咨詢公司的John Carter. 請(qǐng)你告訴我什么時(shí)候能找到他。
A: I really have no idea when Mr. Black could be available in the office. Could you call back later or would you mind leaving a message? 我真的一點(diǎn)都不知道Black先生什么時(shí)候會(huì)在辦公室。您可以過(guò)一會(huì)兒再打來(lái)或者給他留言嗎?
B: I think it’s better for me to leave a message. But it’s important and urgent. Please make sure he gets this message.
我覺(jué)得還是留下一個(gè)口信比較好。不過(guò)這件事很要緊，請(qǐng)一定將留言傳達(dá)給他。
A: I see. I’m sure to pass your messages to Mr. Black. 明白了，我一定把您的留言傳達(dá)給Black先生。
B: Good. Would you mind telling him that due to some sudden changes, do not fill out any orders for NNC Corporation until further notice? It’s very important. I’ll explain later. 那就好，你可以告訴他，由于意外變化，在進(jìn)一步通知之前，請(qǐng)勿給NNC公司發(fā)貨。事關(guān)重大，稍后我會(huì)做出解釋。
A: Okay, let me repeat your message to see if I’ve got it all. 行。我重復(fù)一遍留言，看看是否記全了。
作為職場(chǎng)中的一員，我們免不了要外出辦公。為了使自己的工作更有效率，我們就需要提前和對(duì)方確定好相關(guān)事宜，這時(shí)，電話就發(fā)揮了相當(dāng)重要的作用。通過(guò)電話還可以用它來(lái)解決當(dāng)面不好說(shuō)的許多問(wèn)題呢!本期，我們就來(lái)學(xué)習(xí)一下如何用電話預(yù)約和解決問(wèn)題。
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