A: Stone Corp. Hi, Mary speaking. 隱四通公司, 您好，我是Mary。
B: Hello, I’d like to speak to Mr. Hunter, please. 你好，我想找Hunter先生。
A: May I ask who is calling, please? 請問您是哪位?
B: My name is Herbert Wood of IBM Computer Company. 我是IBM電腦公司的Herbert Wood.
A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line. 謝謝，Wood先生，請稍等。(打內(nèi)線電話)Hunter先生，IBM電腦公司的Wood先生找您。
C: Can you find out what he wants? 你可以問他有什么事嗎?
A: Yes, Mr. Hunter. (to caller) Im sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about. 好的，Hunter先生。(對來電者說)對不起Wood先生，讓您久等了。Hunter先生現(xiàn)在非常忙，他想知道你有什么事對他說。
B: Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not? 是的，我想買一些計算機軟件，另外再談一談開發(fā)一些其它的軟件。我不知道他是否有興趣。
A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software. 我明白了，非常感謝，Wood先生。請你等一下好嗎?(打內(nèi)線電話)Hunter先生，Wood先生想買一些計算機軟件。
C: I see. Put him on line two. 好的，請轉(zhuǎn)到2號線。
A: Yes, Mr. Hunter. (To caller) Mr. Wood, I’m very sorry to have kept you waiting. I’ll put you through to Mr. Hunter.
好的，Hunter先生。(對來電者)Wood先生，不好意思讓你久等了，我把你的電話接給Hunter先生。
A: Good afternoon, Sales Department. May I help you? 下午好，銷售部，我能幫你什么忙嗎?
B: Could I speak to Mr. Bush, please? 可以和Bush先生說話嗎?
A: I’ll see if he is available. Who shall I say is calling, please? 我要看一看他是否在。請問我得告訴他誰打來的?
B: John Smith.
A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I’m afraid. Can I help you?
請別掛機，Bush先生正在和總經(jīng)理開會，我可以幫你忙嗎?
B: Well, I want to discuss with him the new contract we signed last week. 好的，我想跟他討論一下我們上星期簽訂的合同。
A: I don’t think the meeting will go on much longer. Shall I ask him to call you when he is free? 我想會議不會開得太久，我讓他有空給你打電話，好嗎?
B: Yes, that would be easiest. 是的，那樣最好了。
A: And the number? 電話號碼呢?
B: xxx_xxxxxxx
A: OK. You’ll be hearing from Mr. Bush later in the morning then, Mr. Smith.
好的，Smith先生，早上晚些時候，你會收到Bush先生的電話。
B: Thank you for your help. Good-bye. 謝謝你的幫助，再見。
A: You are welcome. Good-bye. 別客氣，再見。
A: Madison Industries. This is Cathy Winer speaking. Can I help you? Madison工業(yè)，我是Cathy Winer, 我能幫您嗎?
B: Good afternoon. Could you connect this call with Mr. Black, please? 下午好，麻煩你接到Black先生，好嗎?
A: May I know who’s calling? 請問您是哪位?
B: This is Mary Fox of A.B.C. Computer Co…I’m calling on behalf of Mr. Tom Backer, the general manager of our company. 這里是A.B.C電腦公司的Mary Fox. 我是替我們公司總經(jīng)理Tom Backer先生打電話。
A: I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?
對不起，F(xiàn)ox小姐。Black先生正在開會，請告訴我你的電話號碼，我會讓他給你打電話的，好嗎?
B: I’m afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.
我想Baker先生想現(xiàn)在和Black先生說話，他有緊急事情與Black先生商量，不能拖延。
A: OK. Then, would you please hold the line? (one minute later) 好的，請你別掛機。(一分鐘后)
Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead. Fox小姐，電話接通了，Black先生可以和你通話了，請吧。
B: Thank you for your kind assistance, Ms. Winer 非常感謝你的善意幫助，Winer小姐。
A: You are welcome. 別客氣。
A: Good morning. NTT Co… 早上好，NTT公司。
B: Hello. May I speak to Mr. Ira Black, head of the Export Section, please? 你好，可以和出口部負責人Ira Black先生通話嗎?
A: I’m sorry. Mr. Black has just gone out. May I ask who’s calling? 對不起，Black先生剛出去�？梢詥栆幌履悄奈粏�?
B: This is John Carter from Ace Consultant. Would you please tell me when I could get a hold of him?
我是Ace咨詢公司的John Carter. 請你告訴我什么時候能找到他。
A: I really have no idea when Mr. Black could be available in the office. Could you call back later or would you mind leaving a message? 我真的一點都不知道Black先生什么時候會在辦公室。您可以過一會兒再打來或者給他留言嗎?
B: I think it’s better for me to leave a message. But it’s important and urgent. Please make sure he gets this message.
我覺得還是留下一個口信比較好。不過這件事很要緊，請一定將留言傳達給他。
A: I see. I’m sure to pass your messages to Mr. Black. 明白了，我一定把您的留言傳達給Black先生。
B: Good. Would you mind telling him that due to some sudden changes, do not fill out any orders for NNC Corporation until further notice? It’s very important. I’ll explain later. 那就好，你可以告訴他，由于意外變化，在進一步通知之前，請勿給NNC公司發(fā)貨。事關(guān)重大，稍后我會做出解釋。
A: Okay, let me repeat your message to see if I’ve got it all. 行。我重復一遍留言，看看是否記全了。
作為職場中的一員，我們免不了要外出辦公。為了使自己的工作更有效率，我們就需要提前和對方確定好相關(guān)事宜，這時，電話就發(fā)揮了相當重要的作用。通過電話還可以用它來解決當面不好說的許多問題呢!本期，我們就來學習一下如何用電話預約和解決問題。
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